Refund Policy

Introduction

UniHub operates as a peer-to-peer carpool and rideshare platform connecting UTA students and DFW commuters with drivers offering rides. This Refund Policy outlines how refunds are handled for bookings made through our platform.

Payment Methods & Refund Protection

UniHub supports both digital payments and cash payments. Your choice of payment method affects your refund protection:

Digital Payments
  • Full refund protection per our refund policy
  • Secure transaction records
  • Payment held until ride completion
  • Easy dispute resolution
  • Automatic refunds for driver cancellations
Cash Payments
  • No refund guarantee from UniHub
  • Payment handled directly between rider & driver
  • We cannot recover cash payments
  • Limited dispute resolution options

Note: For cash disputes, we can help facilitate communication with the driver but cannot guarantee fund recovery.

How Our Digital Payment System Works

Understanding our payment flow helps clarify how refunds are processed:

1
Booking Payment
Passenger pays when booking a ride
2
Payment Hold
Funds held securely until ride completes
3
Driver Payout
Manual transfer to driver after successful completion

Note: Because driver payouts are processed manually after ride completion, refund requests must be submitted before the payout is processed to ensure full refund eligibility.

Refund Eligibility (Digital Payments Only)

Full Refund (100%)

You are eligible for a full refund in the following situations:

  • Cancellation by passenger 24+ hours before departure: If you cancel your booking at least 24 hours before the scheduled ride time.
  • Cancellation by driver: If the driver cancels the ride for any reason, you will receive a full refund.
  • Ride did not occur: If the driver fails to show up or the ride does not happen due to driver-related issues.
  • Technical issues: If payment was processed but the booking was not confirmed due to platform errors.
Partial Refund (50%)

You may receive a partial refund in these cases:

  • Cancellation 2-24 hours before departure: Late cancellations still incur some cost to accommodate the driver's planning.
  • Significant route change: If the driver makes major changes to the route after booking and you choose to cancel.
No Refund

Refunds are not available in the following situations:

  • Cancellation less than 2 hours before departure: Last-minute cancellations leave drivers with no time to find alternative passengers.
  • No-show by passenger: If you do not show up for the ride without prior notice.
  • Completed rides: Once a ride has been successfully completed and confirmed by both parties.
  • Violation of platform rules: If the booking was cancelled due to your violation of our Terms of Service.
  • After driver payout: If the refund request is made after funds have been transferred to the driver.

Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us:

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